Privacy Policy

Last Updated: [April 2025]

Welcome to ChilliBay. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (chillibay-crystal.com).

Information We Collect

We may collect the following types of information when you use our site:

Optional: Comments, product reviews, or survey responses if submitted by you.

Personal Information: Your name, email address, shipping/billing address, phone number, and payment details when you place an order or create an account.

Order Details: Products purchased, order history, shipping method.

Technical Information: IP address, browser type, device type, referring URLs, time zone, and site interaction data (via cookies or analytics tools).

How We Use Your Information

We use your information to:

Prevent fraud and ensure website security

Process and fulfill orders

Communicate about orders, deliveries, or account issues

Improve our website and customer experience

Send promotional offers (if you’ve subscribed)

Respond to customer service inquiries

Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences (e.g., language, cart contents)
Analyze site traffic and performance
Deliver personalized content or product suggestions
Provide secure log-in and account access

You can adjust your browser settings to refuse or disable cookies. However, certain features may not work properly without them.

Third-Party Services

We may share your data with trusted third parties who help us operate our website, such as:

Payment gateways (e.g., Stripe, PayPal)
Shipping providers (e.g., YunExpress, DHL)
Analytics tools (e.g., Google Analytics)
Email marketing platforms (e.g., Klaviyo or Mailchimp)

These providers only have access to the information necessary to perform their services and are required to protect your data..

Payment Security

We do not store your full payment information. All transactions are encrypted and securely processed through certified payment processors (e.g., PayPal, Stripe).

Comments

If you leave a comment or product review on our site, we collect the data shown in the form along with your IP address and browser info to help detect spam.

If you use the Gravatar service, an anonymized hash of your email may be sent to Gravatar to display your profile picture. Gravatar Privacy Policy

Your Rights

Depending on your location (e.g., EU/EEA), you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict how we use your data
Withdraw consent for marketing communications

To make any such request, please contact us at ChilliBay@163.com.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us:

Email: ChilliBay@163.com