Privacy Policy
Our website address is: https://chillibay-crystal.com
Who We Are
Chilli Bay is an independent online store specializing in crystals, crystal jewelry, and holistic lifestyle products. Your privacy is important to us, and this policy explains how we collect, use, and protect your information.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
We may use an anonymized hash of your email address to check if you use the Gravatar service. The Gravatar privacy policy is available here: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public next to your comment.
Media
If you upload images to our site, please avoid uploading images that contain embedded location data (EXIF GPS). Other visitors can download and extract such location data from your uploaded files.
Cookies
We use cookies to enhance your browsing experience.
- If you leave a comment, you can opt-in to save your name, email, and website in cookies. These last for one year.
- A temporary cookie is set when you visit the login page, deleted when your browser is closed.
- Login and screen preference cookies are set upon logging in:
- Login cookies: 2 days (or 2 weeks with “Remember Me”)
- Display settings cookies: 1 year
- A post-edit cookie may be stored after you publish content. It contains no personal data and expires after 1 day.
You can control cookies in your browser settings.
Embedded Content from Other Websites
Articles and pages on this site may include embedded content (such as videos, images, or articles) from third-party websites. Embedded content behaves exactly as if you had visited the external website directly.
These websites may collect data about you, use cookies, embed third-party tracking technologies, and monitor your interaction with the embedded content—especially if you are logged into an account on that third-party site.
Who we share your data with
We do not sell or rent your personal data.
However, in certain cases your data may be shared with trusted service providers to operate our website and fulfill your orders (e.g. payment processors, shipping carriers, analytics platforms).
If you request a password reset, your IP address will be included in the reset email to help with security verification.
How long we retain your data
Comments: If you leave a comment, the comment and its metadata are stored indefinitely. This helps us recognize and approve follow-up comments faster.
User Accounts: If you register an account, your personal profile data will be stored as long as the account remains active. You can view, edit, or delete your personal information at any time (username changes are not allowed).
Orders: Order and payment data are retained for at least 7 years for tax, legal, and business record purposes.
Your Data Rights
If you have an account with us, or have submitted comments or orders, you have the right to:
- Request access to the personal data we hold about you
- Receive a copy of your data in a portable format
- Request correction or deletion of your personal data
- Withdraw any consent you have previously given
- Object to data processing under applicable laws
To make a request, please contact us at: [support@chillibay-crystal.com]
We will respond to your request within 30 days, as required by law.
Note: We may retain certain data as necessary for legal, administrative, or security reasons.
Where Your Data Is Sent
Visitor comments may be scanned through an automated spam detection service (such as Akismet or similar tools).
Some technical services (e.g. backups, analytics, email delivery) may be hosted on servers outside your country of residence, and thus your data may be transferred internationally in accordance with applicable laws.