Refund and Returns Policy
Effective Date: [2025.4]
We want you to love your Chilli Bay purchase! If you’re not completely satisfied, we’re here to help.
Overview
Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return:
- Your item must be unused, in the same condition as when you received it.
- It must be in the original packaging with all accessories (if any).
- A receipt or proof of purchase is required.
❗ Do not send your purchase back to the manufacturer.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g. food, flowers, magazines)
- Personal use or intimate products (e.g. sanitary items)
- Hazardous materials, flammable liquids, or gases
- Digital/downloadable products (e.g. eBooks or digital files)
- Gift cards
- Some health and personal care products
Partial Refunds May Be Granted If:
A returned book shows obvious signs of use
Opened CDs, DVDs, software, games, or vinyl records
Items not in original condition, damaged, or missing parts
Returns requested more than 30 days after delivery
Refunds
Once we receive and inspect your return, you’ll receive an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed and automatically credited to your original method of payment within a few business days.
Late or missing refunds
Haven’t received your refund yet? Please:
Recheck your bank account or payment method.
Contact your credit card company — processing times may vary.
Contact your bank.
Still no refund? Email us at [your@email.com] and we’ll help.
Sale items
Only regular-priced items are eligible for refunds.
Sale or discounted items are final sale and non-refundable.
Exchanges
We replace items only if they are defective or damaged.
To request an exchange for the same item:
Email us at [your@email.com]
Send the product to:
[Your Return Address]
Gifts
If the item was marked as a gift when purchased and shipped directly to you:
- You’ll receive a gift credit for the value of your return.
- Once your return is received, we’ll mail you a gift certificate.
If the item wasn’t marked as a gift or was sent to the gift giver first:
The refund will be sent to the original purchaser.
Shipping returns
To return your product, mail it to:
[Your Return Address]
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable.
- If your refund is approved, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping method or purchasing shipping insurance, especially for higher-value items.
We cannot guarantee receipt of your returned item without tracking.
Need help?
Have questions?
Contact us at [your@email.com] — we’re happy to assist you with any refund or return concerns.